Progressive is living up to their name. The insurance company hasn’t assessed liability after a week, so I went down to the 78th precinct today and got a copy of the police report, which I scanned and emailed to one of the representatives. Since there were several cars involved in the accident, there are three reps and each of them is pointing his/her finger at another colleague — it’s impossible to know who’s responsible for dealing with my claim. What a pain.